No time to clean ?
Book a SpotHero now
Wipo is a platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. We call them SpotHeros. With a seamless 60-second booking process, secure payment, and a 100% money-back guarantee, Wipo is the easiest and most convenient way to book a SpotHero to sparkle your home. Ready for a change and a simple way to book a cleaner ?
1 Download the iOS app or use our website. 2 Select the service you want to book. We will double-check to make sure we are available in your area. 3 Schedule your cleaning (schedule is flexible, cancel/reschedule anytime)
4 We will accept secure online payments via debit/credit card (Visa, MasterCard, and PayPal). 5 On the booking day, a background-checked and experienced SpotHero will arrive to shine your home.
• Residential Cleaning
• End of Lease Cleaning
• Short Term Accommodation / Holiday Rental Cleaning
• Residential Clean
During a residential clean, our SpotHeros follow a cleaning checklist. It includes the kitchen, living room, bedrooms, bathrooms and any other rooms you mentioned on your booking. You can check our residential clean checklist.
Once your payment has been processed, we assign a SpotHero to shine your home.You can make your payment by Visa, MasterCard, or Paypal.
• End of Lease Clean
We know how stressful and annoying (let’s be honest ) it can be when you have to clean your home for new tenants or owners. Our SpotHero will make sure you get your bond back by following a specific cleaning checklist.
Moreover, if your SpotHero did not meet your property manager’s expectations, we will send a SpotHero back and it is free of charge. In this case, do not hesitate to send us an email at email@example.com to mention specific areas and we will forward your instructions to your SpotHero.
Here is what is included in our End of Lease Package :
• Vacuum and mop all floors.
• Wash marks on walls
• Clean interior and exterior of oven, microwave and fridge
• Clean interior and exterior of all cupboards & drawers
• Wipe Interior Windows
Click to check in details what’s included in our End-of-Lease clean.
Last but not least, you can also tailor our End of Lease cleaning checklist according to your main requirements and budget. If you are interested in these option, do not hesitate to contact us at firstname.lastname@example.org.
• Short Term Accommodation Clean
Wipo is also providing their services for your short-term rental, don’t worry we are here to help you to welcome your guests with a 5-star cleaning experience. It is the same process as standard clean where you can choose your number of bedrooms, bathrooms and extras. You schedule your booking and we will send a SpotHero to shine your home for your next guest.
Unfortunately , you are not in town to welcome your guests? Don’t worry we will take care of them as ours.
We also offer a key service delivery to drop the keys to your next guest.
Check out our prices for the key delivery service.
We will also change the linen and provide a bathroom guest amenities for your clients to make the experience even sweeter.Don’t hesitate to send us an email at email@example.com to mention your specific requirements. Our goal is to meet your cleaning expectations and make your guest’s stay enjoyable. You can also have a look at our cleaning checklist for short- term accommodation for more details.
• a vacuum
• rags and wipes
• various cleaning solutions
• a combination floor sweeper-mop
If you have your own cleaning supplies that you would prefer your SpotHero to use, that is absolutely fine. Just send us an email at firstname.lastname@example.org or let them know when they arrive.
1. Enter your postcode (Perth metro area)
2. Fill in the property details
3. Choose a service and schedule
4. Pay securely online
5. Do not hesitate to mention your specific requirements so we can match your expectations
6. Sit back and relax, your SpotHero is taking the hassle of cleaning off your hands.
In order for Wipo to confirm the booking and allocate one of our SpotHeros, payment must be received prior to the booking date.
1. Collection and review of the following documents:
• Police Clearance (Current/Clean)
• Australian Permanent Resident or Working visa
• Australian Business Number
• Limited Liability Insurance
• 2 years residential cleaning experience
• Own equipment and supplies
• Own reliable vehicle with valid driver’s licence
• Mobile phone
• All our SpotHeros are met in person
3. Training :
• All our SpotHeros must go through cleaning tests to ensure they deliver a high- quality service. A staff member of Wipo Team will go to and inspect our client’s home in order to ensure your SpotHero follow with professionalism our checklist and your specific instructions.
4. Customer Feedback:
• Following the completion of your booking, you are invited to provide ratings and feedbacks on your service experiences. Your feedbacks are really important to us and it helps us to ensure our SpotHeros are the best in Perth.
When you make your first booking, we will create a Wipo account for you. Alternatively, if you sign up using Facebook, that will also create an account.
Ready to make a booking? Download the app or book on the web.
Cancel or Reschedule a day in advance for free. The Wipo platform is made to be flexible, but we have some rules. First, it is important to know that you can cancel or reschedule any booking for free with at least 24 hours notice. You can also permanently cancel your cleaning plan for free, with the same notice.
Moreover, cancelling or rescheduling a booking with short notice can cause the professionals using our platform to lose valuable work. If you make a change to a booking within 24 hours, but with at least two hours to go, you'll be unfortunately charged a $15 fee. If you cancel a booking with less than 2hours before booking, you will be charged the full price of the booking
All of these fees and charges are paid directly to the SpotHero.
|Reschedule / Cancellation Policy|
|Less then 2 hours
Full booking amount
You want to change how often your SpotHeros is sparkling your home? If you have a cleaning plan, you can change the frequency by visiting your Bookings page.
We implemented cleaning plans into the service to provide convenient and simple schedule for our users and SpotHeros. You can always cancel or reschedule a booking by visiting your Bookings page.
To cancel your cleaning plan, just push that green button below and follow the instructions.
We also offer one-time cleaning services? You can make one of these bookings any time you would like by downloading the Wipo App. Need more info? Do not hesitate to contact us, we want to hear your feedbacks. We will respond within a few hours.
Go to your Account page →
You can update your email address, your phone number and your address whenever you need to by visiting your Account page. You can even connect your Wipo account with Facebook and we will update your profile picture
Don’t worry if we are not available yet in your suburb, we are working hard to reach you very soon.
To cancel, visit your Bookings page in your app or on the website, select the booking you want to change, and choose to cancel. You can also send us an email at email@example.com.
To cancel, visit the Bookings page in your app or on the website, select the booking you want to change, and choose to cancel. Did you need to cancel your cleaning plan? Visit your Booking History.
However, if it is your first time with Wipo, we can't request a specific SpotHero.
List of extras below:
- Carpet cleaning
- Interior Windows
We value your feedbacks in order to improve the service. If you are not happy with the clean, don’t worry we will send a SpotHero to finish the areas that need to be cleaned for free.
You can contact us by email at firstname.lastname@example.org or by phone on 0415 125 643. Do not hesitate to send us the photos of the areas that the SpotHero missed, so we can let him know specifically what needs to be cleaned.
We will send a SpotHero within 24hours of your clean for free. Our goal is to shine your home.
If it’s the first time you book a SpotHero to sparkle your home, we recommend you to be there just in case you have specific requirements regarding your cleaning. Our goal is to meet your expectations.
You can also send us an email at email@example.com to mention your specific requirements and we will make sure your SpotHero follow your instructions to shine your home.
Our SpotHeros are always prepared to sparkle your home. They’ll be equipped with :
- a vacuum
- rags and wipes
- various cleaning solutions
- a combination floor sweeper-mop
If your home requires particular products for specific areas, do not hesitate to send us an email at firstname.lastname@example.org Our mission is to let your home shine, and your SpotHero wants to match your expectations.
Did you find a SpotHero that you really liked? Amazing! If you want to request the same SpotHero for your next booking, send us an email at email@example.com and we will do our best to request the same professional.
However, if it is your first time with Wipo, we can't request a specific SpotHero.
Simple and Easy, you can share your experience with Wipo by clicking on the onglet on the home screen of the app and use your specific social media channel.
You will need to have the following:
- Police Clearance (Current/Clean )
- Australian Permanent Resident or Working visa
- Australian Business Number (ABN)
- Public Liability Insurance, If you don't have an insurance - we can help you.
- Previous cleaning experience
- Own equipment
- Own reliable vehicle with valid driver’s licence
- Mobile phone
Contact us at firstname.lastname@example.org.
Our online system will automatically credit your account if you cancel or reschedule a booking with at least 24 hours before the start time. You can also contact us at email@example.com and we will refund straight to your card. Your refund will be applied to the card you used at checkout. Please allow time for your bank to process the refund transaction.
We are deeply sorry for any confusions. You can double-check your bookings by visiting your bookings page. If there is a mistake, email us at firstname.lastname@example.org or call us on 0415 125 643.
A "Customer No-Show" charge happens when a SpotHero arrives at your home and cannot gain access and the cannot contact you. If your SpotHero is unable to complete the booking, they will lose valuable work and money.
Do not hesitate to contact us on email@example.com for more info.
If you cancel or reschedule a booking with fewer than 24hours until the start time, it can cause your SpotHero to lose valuable work and money.
First of all, if you decide to make a change to your booking between 24 and two hours before the start time, you will be entitled to a 15$ fee. Secondly, if you decide to reschedule or cancel a booking with fewer than two hours to go before the start time, the full price of the booking will be charged.
All fees are passed to the SpotHero that was scheduled to perform the service. You can view our full cancellation policy here.
We are deeply sorry about the confusion. Contact our customer experience team and they will get this problem sorted out ASAP.
It is also possible that you signed up for a cleaning plan, which schedules your bookings automatically. We created cleaning plans to help save you money, keep a spotless home, and provide convenient scheduling for both you and your SpotHero.
If you are not interested in a cleaning plan, you can always schedule a one-time cleaning using our iOS App.
To cancel your current cleaning plan, visit your Account page. We hope to serve you again in the future !
Yes, you will receive an invoice as soon as your payment has been successfully processed.
Wipo fees are fixed and based on the number of bedrooms, bathrooms and extras you ask for. You are charged once the payment has been processed.
We are currently accepting secure online payments via debit/credit card (Visa,MasterCard and American Express) and Paypal.
We assign a cleaner to your booking only when your payment has been successfully processed.
No, all payments are cashless.