Privacy Policy

    Wipo App, Inc., and its affiliates and subsidiaries ("Wipo" or "we", "us", or the "Company") take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your Personal Information. If you do not want us to handle your Personal Information in this manner, please do not use the Wipo Platform. Personal Information is information that could reasonably be used to identify you individually, such as your name, e-mail address, and mobile number.

    This Privacy Policy explains:

    • What information we collect
    • How we use that information
    • How we may share that information
    • How we protect your information
    • Your choices regarding your Personal Information
    • How to contact us with questions about this Privacy Policy
    • Our Safe Harbor Privacy Policy

    This Privacy Policy applies only to information that we collect on the websites Wipo.com.au and through the Wipo mobile applications, including the mobile application for service requesters and the mobile application for service professionals (the "App") (collectively the "Wipo Platform”).

    Any information you provide to the Wipo Platform, including any Personal Information, will be transferred to and processed by computer servers located within Australia.

  1. INFORMATION WE COLLECT
    1. Information You Give Us
    2. We collect information that you voluntarily share with us through the Wipo Platform.

      If you are using the Wipo Platform to request professional services, you may give us:

      • Contact information, such as your name, physical address, telephone number, and email address
      • Information about your home, such as the number of bedrooms, the types of appliances and zip code or postal code where your home is located
      • Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts

      If you participate on the Wipo Platform as a service professional, you may give us:

      • Contact information, such as your name, email address, mailing address, and phone number
      • Log-in information, including your Wipo Platform username and password
      • Application information, if requesting consideration to participate as a service professional through the Wipo Platform, such as your experience, skills, eligibility to work, and availability
      • Social Security number, if you are a service professional who wishes to participate on the Wipo Platform in Australia and you are selected for a background check

      If you apply on the Wipo Platform for employment with Wipo, you may give us:

      • Contact information, including your name, email address, telephone number, and mailing address
      • Resume and LinkedIn profile

      Surveys

      You may, at your choice, complete surveys on the Wipo Platform about, for example, your level of satisfaction with the Wipo Platform, your engagement with the Wipo Platform, and your awareness of Wipo Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Wipo account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.

    3. Information We Collect Through Technology
    4. We collect information through technology to enhance our ability to serve you. When you access and use the Wipo Platform, Wipo and, in some cases, our third-party service providers collect information about how you interact with the Wipo Platform. We describe below a few of the methods we use to collect information through technology.

      When you visit the Wipo Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Wipo Platform to Personal Information you provide us.

      We may also collect a unique identifier for your computer, mobile device, or other device used to access the Wipo Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Wipo Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.

      Do We Use Cookies?

      Yes. For more information about cookies, please visit our Cookies Policy.

      Web Beacons

      We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Wipo Platform by informing us what content is effective, monitoring how users navigate the Wipo Platform, counting users of the Wipo Platform, and counting how many e-mails sent by us were actually opened.

      Your 'Do Not Track' Browser Setting We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.

      We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Wipo Platform.

    5. Information Collected by Mobile Applications
    6. When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:

      • The type of Internet browsers you use with the App.
      • Your preferred country site.
      • Your mobile operating system.
      • Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device

      We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information"). We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.

      Location Tracking

      If you are a service professional using Wipo's mobile application for service professionals (the "Pro Portal"), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the Pro Portal. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.

      We only collect location information about service professionals who have been accepted to participate on the Wipo Platform and not about service requesters or about service professionals applying to participate in the Wipo Platform.

    7. Information You Provide About A Third Party
    8. If you choose to use our referral service to tell a friend about the Wipo Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Wipo Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.

    9. Information Third Parties Provide About You
    10. We may supplement the information we collect about you through the Wipo Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Wipo you clicked. This is often called "conversion tracking.".

      In addition, when third parties conduct background checks on service professionals, those third parties share the results of the background check with Wipo.

      If you login to the Wipo Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Wipo Platform.

      We will apply this Privacy Policy to any Personal Information received from third parties, unless we have disclosed otherwise.

    11. Information You Provide to a Third Party
    12. The Wipo Platform includes links from the Wipo Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.

      For example, service professionals may be directed to a Third Party Site, so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.

      Wipo does not control any Third-Party Sites, and is not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site's privacy policy.

      We recommend that you read the Third-Party Site's privacy policy if you choose to enter any Third-Party Site or click on a plug-in.

  2. HOW WE USE THE INFORMATION WE COLLECT

    We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Wipo Platform. Some examples include:

    • Scheduling, rescheduling, and cancelling services
    • Rating service professionals
    • Addressing service complaints
    • Communicating with you by email, telephone, or text message, in accordance with your wishes
    • Managing payments for services
    • Considering whether to engage service professionals on the Wipo Platform
    • Evaluating job applications to work at Wipo
    • Improving customer service
    • Sending you marketing and promotional emails, unless you have told us you do not want to receive such emails
    • Troubleshooting technical problems on the Wipo Platform
    • Responding to questions and feedback
    • Conducting research and analysis
    • Running online or mobile sweepstakes, contents, or other promotions
    • Marketing and advertising products and services
    • Continuously evaluating and improving the online and mobile user experience
    • Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and investigating fraud, chargebacks or other matters
    • Contacting you with regard to your use of the Wipo Platform and, in our discretion, changes to the Wipo Platform and/or the Wipo Platform policies

    Data Retention

    We delete the back-ups of the databases containing your Personal Information after 9 months, unless you request that we delete it earlier.

  3. HOW WE SHARE THE INFORMATION WE COLLECT

    We do not sell, rent, or trade your Personal Information to third parties other than as disclosed in this Privacy Policy at the time you provide your information. The following are some of the ways we share your information:

    1. Third Parties Providing Services on Our Behalf
    2. Third party companies and individuals provide or facilitate certain aspects of the services offered through the Wipo Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.

      The following are some examples of how we share your information with third-party service providers.

      • We retain third-party service providers to help us perform data analytics regarding your interactions with the Wipo Platform. For example, Google Analytics (privacy policy here) may track what pages users visit on the Site, whether users use any coupon codes, and what services users request to determine how users use the Site.
      • We may disclose your Personal Information to an attorney in the process of obtaining legal advice.
      • We use Stripe and Paypal, a third-party service provider, to process any billing information, including credit card information you submit.
      • When service professionals applying to participate on the Wipo Platform in the Australia provide their Social Security numbers for a background check, the Social Security number is transmitted using SSL encryption to the background check service provider. Wipo also securely provides Australia service professional's Social Security numbers to the check processor.

    3. If You Agree To Receive Information From Third Parties
    4. When using the Wipo Platform, you may be presented with opportunities to receive information or marketing offers directly from third parties. If you agree to share your Personal Information to receive this information or marketing offers, your Personal Information may be disclosed to such third parties. All the information you disclose to the third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to sharing your Personal Information with them. If you later decide that you no longer want to receive communication from such a third party, you will need to contact that third party directly.

    5. Sweepstakes, Contests and Promotions
    6. We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Wipo Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.

    7. Social Network Site Authentication
    8. If you choose to log-in to the Wipo Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.

    9. Administrative and Legal Reasons
    10. Required Disclosures:

      We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

      Legal Compliance and Protections:

      We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Wipo, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.

    11. Corporate Transactions
    12. We reserve the right to disclose and transfer your information, including your Personal Information:

      • To a subsequent owner, co-owner, or operator of the Wipo Platform or successor database.

      CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

      We do not collect any information from anyone under 13 years of age. The Wipo Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Wipo Platform.

  4. HOW WE PROTECT THE INFORMATION WE COLLECT

    The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

    For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.

    It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site. Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

  5. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

    You may contact info@wipo.com.au to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Wipo Platform. In addition, you may cancel or modify the email communications you have chosen to receive from the Wipo Platform by following the instructions contained in emails from us.

  6. HAVE QUESTIONS?

    If you have any questions about this Privacy Policy, we'll do our best to answer them promptly. Here's how to contact us:

    Email:

    info@wipo.com.au

    Mailing Address:

    Wipo App, Inc. Barker Road Subiaco, Perth, 6008 WA Australia.

    PRIVACY POLICY UPDATES

    If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.